Remote IT Support
A technician connects securely to your computer, sees the problem and fixes it while you watch.
How remote it support works at Gramcio
When AI can't solve it alone, connect with a real technician remotely. You start by describing the problem in your own words — no technical vocabulary required. Our AI assistant asks a few short follow-up questions, narrows down the likely cause, and tells you whether this service is the right fit before you spend a single credit.
A technician connects securely to your computer, sees the problem and fixes it while you watch. Typical turnaround is within 1 hour, and everything is priced in credits so you always know the cost up front. If the assessment changes once a technician looks deeper, we contact you first — work never continues without your approval.
Category
Support
Typical time
Within 1 hour
Starting price
50 credits
What's included
- Secure connection
- Live troubleshooting
- Software fixes
- Follow-up notes
FAQ
Questions people ask us
Pick a question on the right and the full answer appears here.
How does Gramcio AI work?
You describe your problem in natural language — 'my laptop is slow', 'the Wi-Fi drops every evening'. Gramcio AI asks a few follow-up questions, analyses what you've told it and recommends the next step, with an estimated cost in credits.
You describe your problem in natural language — 'my laptop is slow', 'the Wi-Fi drops every evening'. Gramcio AI asks a few follow-up questions, analyses what you've told it and recommends the next step, with an estimated cost in credits.
Your tech problem starts here
Don't know what's wrong?
Ask AI.
Explain what's happening. We'll help you figure out the next step.