Privacy Policy
Last updated: August 2026
Gramcio is the data controller for the information you share with us. This policy explains what we collect, why we collect it, and how you stay in control of it.
1. Data we collect
We only collect what is needed to sell credits and deliver technical support.
- Account data: first and last name, email address, hashed password
- Order data: credits purchased, currency, promo code, payment method, invoice details
- Support data: your description of the problem, device details and technician notes
- Technical data: IP address, browser type and pages visited
2. Why we use it
To create and secure your account, process credit purchases, match you with the right technician, send order and bank transfer instructions, issue invoices, and comply with accounting obligations.
3. Legal bases
Performance of a contract for orders and support, legitimate interest for service security and improvement, legal obligation for tax records, and consent for optional analytics cookies.
4. Payments
Bank transfers are processed by our bank; we receive only the reference, amount and payer name. Card, PayPal and Stripe payments are not yet enabled — when they are, card numbers will be handled by the payment provider and never stored on our servers.
5. Remote sessions
Remote support runs over an encrypted connection that you start and can end at any moment. Sessions are never recorded without your explicit written consent, and technicians access only what is necessary to resolve your issue.
6. Sharing
We share data with the assigned technician, our payment and accounting providers, and hosting and email providers acting on our instructions. We never sell personal data.
7. Retention
Account and support records are kept while your account is active and for 12 months afterwards. Invoices and payment records are kept for the period required by tax law, typically 5 years.
8. Your rights
You can request access, correction, deletion, restriction, a portable copy of your data, or object to processing. Where processing relies on consent you may withdraw it at any time. Requests can be sent through the contact page and are answered within 30 days.
9. Security
Data is transferred over TLS, passwords are stored hashed, and access to customer records is limited to staff and technicians who need it for your job.
10. Children
Gramcio is intended for adults. We do not knowingly create accounts for anyone under 16.
11. Changes and contact
Material changes to this policy are announced on this page with a new update date. Privacy questions can be sent through the contact page.
FAQ
Questions people ask us
Pick a question on the right and the full answer appears here.
How does Gramcio AI work?
You describe your problem in natural language — 'my laptop is slow', 'the Wi-Fi drops every evening'. Gramcio AI asks a few follow-up questions, analyses what you've told it and recommends the next step, with an estimated cost in credits.
You describe your problem in natural language — 'my laptop is slow', 'the Wi-Fi drops every evening'. Gramcio AI asks a few follow-up questions, analyses what you've told it and recommends the next step, with an estimated cost in credits.
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